Call center supervisor or team leader jobs in Lucknow - 6204655013
- Call Center Supervisor
- Call Centre / BPO / KPO
- Bachelor's (Preferred)
- No of Post
Description, Duties, Responsibilities
Contact us - 6204655013
Assisting in the setting of targets/goals for individuals as well as for teams
Answering the queries of staff and providing guidance and timely feedback
Hiring and onboarding new employees.
Reporting upper management on problems and issues.
Preparing performance reports on a monthly and annual basis.
Measuring performance using key metrics (e.g. calls waiting, call abandonment etc.).
Ensuring adherence to company’s policies as well as established procedures for call attendance.