CUSTOMER SERVICE ASSOCIATE
TECH MAHINDRA
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Location: PUNE
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Post Date: 23-02-2024
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Job Type: full time
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Salary: 4.5 LPA
Job Description:
VERIZON WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
- Resolving billing issues using query solving techniques and providing clear and concise information
- Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) candidates are Preferred.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Cab Facility both ways [ Pick up and drop within Transport radius]
Immense Growth Opportunities
Interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]
Call us at 9984248424 (HR ADITI ACHARYA)
Email your CV: hr@bhartihr.com
